MANAGER OPERATIONS - MIAMI
We are OCASA, a global family-owned business boasting more than four decades of experience in specialized Logistic Solutions. More than 2000 people work daily to attend the specific needs of our customers, who choose us among a worldwide net of subsidiaries.
We offer logistic solutions to companies, with e-commerce, general logistics and life science’s needs.
The key to our strength, experience and continued growth is and has always been the development of mutual beneficial relationships with our customers under the concept of “TAILOR MADE”, providing services to the specific needs of each of them, turning its relationships into strategic alliances.
We account for a wide structure and worldwide net of services, with owned presence in 11 countries (USA, Latin America, Europe and Asia) and a net of official agents located around the world, which turns us into a worldwide experienced and integrated Logistics Company. In Argentina, we account for 42 branch offices, touching more than 5000 points daily throughout the country.
LOGISTICS FOR LIFE SCIENCES
Since the opening of our first branch in New York City in 1982, we’ve been committed to developing and implementing efficient solutions that improve people’s lives. Our patient-centric approach has driven our growth into the American, Latin American, European, and Asian markets.
We offer the highest quality service for the Life Sciences industry. Our end-to-end services are adapted to all the clinical journey, providing tailored logistics solutions to each client. Services include, but are not limited to import, export, distribution, fulfillment and temperature-controlled warehousing for the following products:
Diagnostic Specimens
Medications / Vaccines
Investigational Drugs
Controlled Substances/Narcotics
Dangerous Goods
Medical Supplies
All of our activities are conducted in strict compliance with transportation regulations and GMP where appropriate, both local and international, and are constantly reviewed by our Global Quality Management.
Role overview:
The Manager Operations, based in Miami, the Operations Manager will lead a team of Supervisors, Coordinators, Drivers and Dispatchers ensuring seamless daily operations. This key role is responsible for the efficient and compliant transport of biological samples from clinical sites to laboratories and General operational services, upholding the highest standards of safety, timeliness, and regulatory adherence.
Additionally, the role involves enforcing safety protocols, training staff, and maintaining precise documentation throughout the transit process. The Operations Manager will prioritize data collection, analysis, and the implementation of data-driven strategies to enhance efficiency, optimize performance, and support overall business goals. Collaborating closely with multiple departments, the Manager will align operational processes, provide strategic guidance to the OPS team, and ensure the successful execution of key initiatives.
Responsibilities will include:
· Lead and manage the Operations Team, providing direction and guidance to ensure the team meets its goals related to data analysis, operational efficiency, and project execution.
· Develop and oversee the strategic roadmap for improving operational processes, leveraging data insights to drive continuous improvement.
· Work closely with senior leadership to ensure that the data and operational strategies align with the broader goals of the company, particularly in the transportation of the services.
· Collaborate with the team in developing project timelines and ensuring the successful execution of projects across departments, such as dispatch, warehousing, and logistics.
· Ensure that project tasks are appropriately delegated and monitor the progress of all operational initiatives, providing feedback and making adjustments as necessary.
· Facilitate regular check-ins and reporting with the OPS team to track progress against key performance indicators (KPIs) and project milestones.
· Review and validate data reports provided by the BIO supervisor and General cargo supervisor, ensuring accuracy and relevance to business objectives.
· Use data analysis to identify inefficiencies, bottlenecks, and areas for cost reduction, implementing solutions to streamline operations.
· Work with both supervisors to implement cross-functional initiatives that improve the flow of the services reduce operational downtime, and enhance overall customer satisfaction.
· Ensure all operations compliance with regulatory requirements standards (e.g., IATA, DOT, FDA) and also including Good Clinical Practice (GCP) guidelines.
· Drive process improvement initiatives that focus on maintaining quality, compliance, and safety standards in all operational activities.
· Performing Administrative Activities such as day-to-day administrative tasks including the maintenance of information’s files and processing costs in SAP system.
· Maintain accurate documentation and records of all services activities, including shipment logs, temperature monitoring records, compliance documentation, and audit trail documentation, to support regulatory inspections and audits.
Qualifications and skills:
· University degree in relevant fields such as Logistics, Business Administration, Industrial Engineering, or related areas.
· Significant prior experience (at least 5–8 years) in operations and logistics management roles in the industry or related industries.
· Strategic Leadership & Decision-Making
· Data-Driven Problem Solving
· Cross-Functional Team Management
· Operational & Regulatory Compliance
· Project Management & Execution
· Effective Communication & Collaboration
· Ability to work effectively in a fast-paced, dynamic environment and prioritize tasks to meet deadlines.
· Experience managing and executing continuous improvement projects.
· Proficiency in English and Spanish, as the role involves interaction with multicultural teams and international stakeholders.
· Desirable knowledge of Good Distribution Practices (GDP).
· Ability to lead and motivate teams and manage projects strategically.
· Experience in supply chain management and pharmaceutical logistics.
· Strong negotiation skills to engage with suppliers, clients, and local regulatory authorities.
· Proactive problem-solving skills to address operational issues, ensuring efficiency and compliance.
· Results-oriented approach with the ability to set and meet operational KPIs and strategic objectives.
· Flexibility to adapt to changing environments and overcome unexpected challenges in a highly regulated industry.
· Clear and effective communication skills to collaborate with global teams, authorities, and other stakeholders.