MANAGER OPERATIONS MEXICO
We are OCASA, a global family-owned business boasting more than four decades of experience in specialized Logistic Solutions. More than 2000 people work daily to meet the specific needs of our customers, who choose us among a worldwide net of subsidiaries.
We offer logistic solutions to companies, with e-commerce, general logistics and life science’s needs.
The key to our strength, experience and continued growth is and has always been the development of mutual beneficial relationships with our customers under the concept of “TAILOR MADE”, providing services to the specific needs of each of them, turning its relationships into strategic alliances.
We account for a wide structure and worldwide net of services, with owned presence in 11 countries (USA, Latin America, Europe and Asia) and a net of official agents located around the world, which turns us into a worldwide experienced and integrated Logistics Company. In Argentina, we account for 42 branch offices, touching more than 5000 points daily throughout the country.
LOGISTICS FOR LIFE SCIENCES
Since the opening of our first branch in New York City in 1982, we’ve been committed to developing and implementing efficient solutions that improve people’s lives. Our patient-centric approach has driven our growth into the American, Latin American, European, and Asian markets.
We offer the highest quality service for the Life Sciences industry. Our end-to-end services are adapted to all the clinical journey, providing tailored logistics solutions to each client. Services include, but are not limited to import, export, distribution, fulfillment and temperature-controlled warehousing for the following products:
Diagnostic Specimens
Medications / Vaccines
Investigational Drugs
Controlled Substances/Narcotics
Dangerous Goods
Medical Supplies
All of our activities are conducted in strict compliance with transportation regulations and GMP where appropriate, both local and international, and are constantly reviewed by our Global Quality Management.
Role overview:
The Manager Operations Mexico leads and oversees daily logistics operations and activities of our Life Sciences Division, ensuring operational efficiency, compliance with local regulations, adherence to established quality standards, and contributing to the success of OCASA in the country.
Responsibilities will include:
· Manage local operations by identifying opportunities for process improvement.
· Plan activities for managers and supervisors to ensure operational efficiency.
· Ensure compliance with all processes and procedures established by current regulations.
· Guarantee adherence to local regulations for the proper functioning of the company's services.
· Manage and ensure controls over national operations and warehouse logistics.
· Ensure compliance with the specifications and procedures of the company, clients, and regulatory authorities.
· Develop, manage, and control processes for the proper delivery of services.
· Ensure adherence to quality standards (QA/Clients) and provide support in costing and implementing new services.
· Collaborate and partner with involved areas in processes related to new projects.
· Promote innovation and the adoption of advanced technologies to improve operations and processes.
· Evaluate operational performance through data analysis and reporting, identifying opportunities for improvement.
· Manage, motivate, and develop the Operations team under their leadership.
· Conduct interviews and collaborate with Human Resources in the recruitment, development and performance management processes for the operations department.
· Oversee recruitment and ensure the onboarding of qualified talent.
· Ensure the implementation, monitoring and maintenance of all processes necessary to ensure compliance with ISO 9001:2015 and 13485:2016.
Qualifications and skills:
· University degree in relevant fields such as Logistics, Business Administration, Industrial Engineering, or related areas.
· Significant prior experience (at least 5–8 years) in operations and logistics management roles in the industry.
· At least 3 years People Management experience.
· Experience managing and executing continuous improvement projects.
· Proficiency in English, as the role involves interaction with multicultural teams and international stakeholders.
· Desirable knowledge of Good Distribution Practices (GDP).
· Ability to lead and motivate teams and manage projects strategically.
· Experience in supply chain management and pharmaceutical logistics.
· Strong negotiation skills to engage with suppliers, clients, and local regulatory authorities.
· Proactive problem-solving skills to address operational issues, ensuring efficiency and compliance.
· Results-oriented approach with the ability to set and meet operational KPIs and strategic objectives.
· Flexibility to adapt to changing environments and overcome unexpected challenges in a highly regulated industry.
· Clear and effective communication skills to collaborate with global teams, authorities, and other stakeholders.