We are a global company leading in logistics solutions, continually expanding our reach. With a solid experience of over 40 years, in each operation, we demonstrate our ability to evolve, innovate, and deliver solutions for the pharmaceutical industry.
Our services are designed to adapt to each stage of the clinical process, offering personalized responses to each client. Every challenge we face becomes an opportunity for growth and improvement, as we develop efficient and reliable solutions that ensure timely and secure delivery worldwide In each operation, we reaffirm our commitment to human life behind the clinical process.
We acknowledge that each person represents a unique and valuable life. Therefore, our mission transcends logistical efficiency; it is about providing hope and support to those who trust us. Our commitment extends to the development and well-being of our internal human team, as well as to the communities we serve.
We value the importance of building solid and enduring relationships based on trust, integrity, and mutual respect.As a life sciences company, we understand that behind every patient there is a person with a story, a family, and a future. That’s why we continuously strive to offer solutions that not only meet the industry’s highest standards but also deliver hope.
Job Overview
The Accounts Receivable & Billing Supervisor is responsible for overseeing the billing and collections process, ensuring accuracy, efficiency, and compliance with company policies. This role involves guiding the Accounts Receivable & Billing team, assigning tasks, and monitoring performance to maintain smooth financial operations.
Responsibilities will include:
- Provide guidance to the Accounts Receivable & Billing team, including assigning tasks and monitoring performance.
- Oversee the billing process to ensure accurate and timely invoicing of customers or clients. This includes reviewing invoices for accuracy, addressing billing discrepancies, and resolving issues promptly.
- Maintain positive relationships with customers or clients to facilitate timely payments and resolve payment disputes.
- Generate and send invoices to clients in a timely manner, ensuring accuracy and compliance with company policies.
- Collaborate with other departments such as sales, customer services, operations.
- Act as a point of contact for billing inquiries and address customers’ concerns in a professional manner.
- Manage accounts receivable aging and followed up on overdue payments through phone calls and emails.
- Resolve billing discrepancies and disputes promptly, maintaining positive relationships with clients.
- Prepare and analyzed aging reports to identify delinquent accounts and implement collection strategies.
- Process incoming payments, apply them to appropriate customer accounts, and reconcile discrepancies.
- Prepare and maintained accurate billing records, including customer invoices and payment history.
- Collaborate with sales and customer service teams to address customer inquiries and concerns regarding billing.
- Assist in month-end closing procedures and provide support for financial reporting activities.
Qualifications & Skills Required:·
- Associate’s degree required or a minimum of 5 years’ experience in a related field.
- Effective communication skills are essential for conveying information, listening to team members, providing feedback, and fostering a collaborative environment.
- At least 2 years team management experience.
- Must possess strong leadership skills.
- Must possess strong organizational skill and handle several tasks at time.
- Proficient in accounting software preferred (e.g., QuickBooks, SAP).
- Strong attention to detail and accuracy in billing and collections processes.
- Excellent communication and interpersonal skills, with a focus on customer service.
- Ability to collaborate across departments and manage priorities
- Must possess effective time management skills, will need to work independently.
- Bilingual: Must be fluent in English and Spanish.
Work Setting
- Office setting: sitting for long periods of time
- Must be able to lift up to 50 pounds.
- Able to have the option to work from Home or Hybrid work structure.
Direct Reports
Accounts Receivable & Billing Associate
