The Driver Assistant plays a critical role in ensuring the seamless execution of logistics operations for courier services specializing in the transportation of biological samples, medical kits, MedTech supplies, and other life sciences-related shipments. This position is responsible for providing logistical and administrative support to drivers, coordinating pick-up and delivery schedules, and ensuring compliance with industry regulations and operational standards. Provides logistical and administrative support for drivers.
General Duties:
· Communicate effectively with stakeholders to confirm schedules, locations, and special instructions.
· Inspect cargo upon receipt to verify its condition.
· Load, transport, and deliver biological and general cargo safely and on time.
· Prepare and pack biological shipments as required at both the airport and office.
· Keep vehicles in optimal condition, performing daily logbook updates and necessary maintenance.
· Assist in loading and unloading shipments when required.
· Understand and adhere to shipment deadlines.
· Maintain vehicle cleanliness, conduct regular inspections, refuel, and perform minor repairs as needed.
· Accurately document transportation activities, including mileage, inspections, and incidents.
· Report any accidents, delays, or issues encountered during transport.
· Comply with all transportation regulations, policies, and procedures set by regulatory agencies.
Responsibilities:
· Driver Coordination: Assist drivers by confirming pick-up and drop-off schedules, locations, and any special instructions. Ensure they have all necessary documentation and information for smooth deliveries.
· Airport Operations Support: Facilitate airline drop-offs and retrievals by preparing necessary paperwork, tracking shipment statuses, and providing real-time updates. Assist in navigating airline processes to ensure timely shipment handling.
· Consolidation & Labeling: Organize and prepare shipping labels, assemble consolidator boxes, and verify documentation for outbound shipments.
· Cold Chain Management: Provide support for shipments requiring temperature control, including dry ice shipments and gel packs conditioned at 2-8°C and 15-25°C. Ensure proper handling and re-icing of shipments in accordance with service SOPs.
· Re-Icing & Packaging Support: Assist in the preparation and maintenance of temperature-controlled shipments, including gel pack replacement and repackaging as needed.
· Compliance & Confidentiality: Ensure adherence to TSA and airport regulations while maintaining the confidentiality of shipments and client information.
· Vehicle & Equipment Support: Assist with loading and unloading shipments when necessary, particularly for packages exceeding 50 lbs. Ensure vehicles are equipped with the necessary supplies for efficient operations.
· Record-Keeping & Reporting: Maintain accurate records of transportation activities, including mileage logs, vehicle inspections, and incident reports. Report any transportation-related issues or delays promptly.
· Regulatory Compliance: Ensure all transportation activities align with company policies and relevant regulatory requirements.
Qualifications & Skills Required:
· Basic understanding of cold chain logistics, biohazard handling, and regulatory compliance for biological and medical shipments.
· Good organizational skills and attention to detail.
· The ability to work under pressure.
· Flexible availability, including evenings, weekends, and holidays if needed.
· Ability to recognize and address shipment-related issues.
· Comfortable working in a fast-paced environment.
· Valid driver’s license required (CDL not required).
· Bilingual in English & Spanish preferred.
· Effective communication and interpersonal skills.
· High school diploma or equivalent.
· Clean driving record.
· Familiarity with scanners, barcodes, and tracking systems is a plus.
· Ability to lift packages up to approximately 50 lbs.
· Willingness to adapt to changing schedules.
· Attention to detail to ensure accuracy in documentation and compliance with procedures.
· Must be able to operate cargo vans, small trucks (up to 24’), and pick-up trucks, as needed, to support local and regional deliveries.
Work Setting
· Primarily operates at airports or in urban and suburban areas, delivering packages and goods to residential and commercial locations.
· Prepares shipments at the airport before dispatch.
· Works in locations such as loading docks, cargo warehouses, and aircraft loading areas.
· Must be able to assist with loading and unloading shipments over 50 lbs.
· May transport cargo to and from air cargo facilities, including freight terminals and cargo ramps.
· Occasional domestic or international travel may be required for industry events or emergency response situations.
· The role may involve working outside standard business hours to meet client needs or handle urgent issues.