The Driver Assistant plays a critical role in ensuring the seamless execution of logistics operations for courier services specializing in the transportation of biological samples, medical kits, MedTech supplies, and other life science-related shipments. This position is responsible for providing logistical and administrative support to drivers, coordinating pick-up and delivery schedules, and ensuring compliance with industry regulations and operational standards. Provides logistical and administrative support for drivers.
Responsibilities:
Driver Coordination: Assist drivers by confirming pick-up and drop-off schedules, locations, and any special instructions. Ensure they have all necessary documentation and information for smooth deliveries.
Airport Operations Support: Facilitate airline drop-offs and retrievals by preparing necessary paperwork, tracking shipment statuses, and providing real-time updates. Assist in navigating airline processes to ensure timely shipment handling.
Consolidation & Labeling: Organize and prepare shipping labels, assemble consolidator boxes, and verify documentation for outbound shipments.
Cold Chain Management: Provide support for shipments requiring temperature control, including dry ice shipments and gel packs conditioned at 2-8°C and 15-25°C. Ensure proper handling and re-icing of shipments in accordance with service SOPs.
Re-Icing & Packaging Support: Assist in the preparation and maintenance of temperature-controlled shipments, including gel pack replacement and repacking as needed.
Compliance & Confidentiality: Ensure adherence to TSA and airport regulations while maintaining the confidentiality of shipments and client information.
Vehicle & Equipment Support: Assist with loading and unloading shipments, when necessary, particularly for packages exceeding 50 lbs. Ensure vehicles are equipped with the necessary supplies for efficient operations.
Record-Keeping & Reporting: Maintain accurate records of transportation activities, including mileage logs, vehicle inspections, and incident reports. Report any transportation-related issues or delays promptly.
Regulatory Compliance: Ensure all transportation activities align with company policies and relevant regulatory requirements.
Qualifications & Skills Required:
High school diploma or equivalent.
Valid driver’s license required (CDL not required).
Clean driving record.
Ability to operate cargo vans, small trucks (up to 24’), and pick-up trucks, as needed
Basic understanding of cold chain logistics, biohazard handling, and regulatory compliance for biological and medical shipments.
Familiarity with scanners, barcodes, and tracking systems is a plus.
Ability to recognize and address shipment-related issues.
Comfortable working in a fast-paced environment.
Effective communication and interpersonal skills.
Good organizational skills and attention to detail.
Flexible schedule availability (evenings, weekends, and holidays if needed).
Bilingual in English & Spanish preferred.
Work Setting
Primarily operates at airports or in urban and suburban areas, delivering packages and goods to residential and commercial locations.
Prepare shipments at the airport before dispatch.
Works in locations such as loading docks, cargo warehouses, and aircraft loading areas.
Must be able to assist with loading and unloading shipments over 50 lbs.
transport cargo to and from air cargo facilities, including freight terminals and cargo ramps.
Occasional domestic or international travel may be required for industry events or emergency response situations.
This role may involve working outside standard business hours to meet client needs or handling urgent issues.