The Junior Enterprise Account Executive supports the EAM in the day-to-day management of global strategic accounts within the Life Sciences division at OCASA.
This role is designed for an early-career professional seeking to develop strong commercial, operational, and client-facing skills while working closely with strategic customers.
The position plays a critical role in ensuring agility, responsiveness, and coordination across internal teams, while maintaining close, in-person relationships with key client stakeholders.
Responsibilities
Client Support & Relationship Management
Act as day-to-day commercial support for assigned strategic accounts, ensuring timely and proactive responses to client requests.
Serve as a first line of commercial contact when required, escalating matters appropriately while maintaining client confidence.
Conduct regular on-site visits to client locations to strengthen relationships and better understand operational and business needs.
Map client organizations, identify key stakeholders, influencers, and decision-makers, and maintain updated client org charts.
Account Management & Business Planning
Support the EAM in the preparation, execution, and ongoing maintenance of Account Business Plans.
Assist in identifying growth opportunities, service enhancements, and potential new projects within existing accounts.
Develop a solid understanding of client decision-making processes and propose commercial actions tailored to different stakeholders.
Business Reviews & Reporting
Coordinate and prepare information for QBRs, MBRs, and operational follow-up meetings.
Collect inputs from internal teams and build slide decks and performance presentations.
Update and maintain commercial and operational dashboards related to account performance, volumes, and KPIs.
Build and monitor customers’ pipelines and track them timely and consistently within the CRM tool (as Salesforce). Ensure activities are timely and accurately reported.
Commercial Coordination & Opportunity Management
Manage internal follow-up of quotations, new business requests and project implementations.
Coordinate cross-functional teams (Operations, Pricing, Quality, Legal, IT, Finance, Sales Support) to ensure accurate and timely responses.
Track open actions, incidents, and service issues, ensuring proper resolution and communication to the client.
Internal Alignment & Issue Resolution
Act as a liaison between the client and internal teams to ensure alignment and service continuity.
Follow up on incidents, corrective actions, and improvement initiatives with the relevant departments.
Support continuous improvement initiatives driven by client feedback and operational insights.
Required Skills & Competencies
Strong client-oriented mindset with a proactive and solution-driven approach.
Organizational skills with the ability to manage multiple tasks, projects, and quotations simultaneously.
Clear and professional communication skills, both written and verbal.
Ability to build relationships with both internal teams and external client stakeholders.
Analytical mindset with interest in understanding business performance, KPIs, and financial drivers.
Interest in consultative selling and long-term account development.
Comfortable with frequent in-person interactions and on-site client engagement.
Preferred Qualifications
Bachelor’s degree in Business, Supply Chain, Logistics, Life Sciences, or a related field.
Early career experience (1–3 years) in account management, customer service, operations, consulting, or commercial support roles.
Exposure to logistics, pharmaceutical, CRO, or life sciences environments is a plus.