The Operations Coordinator is responsible for all processes related to logistics (shipping, delivery, collection, ext.) of general cargo. It is also the link between shipments and customers.
Job Purpose
- Responsible in scheduling all transportation activities, receiving, shipping, handle import/export, distribution activities, and pack customers’ orders.
- Prepare daily documentation for the process of regular shipments. Process daily shipments according to destination. Elect different types of re-dispatching (directly or through brokers – door to door.
- Verify the information and data of commercial invoices for shipment samples.
- Enter and correct brokers, services and other guides transmitted automatically in the system. Follow up the clearance process.
- Coordinate with dispatcher pick-ups or receiving of packages coming or going out of the local office. Enter all dispatched shipments received by the warehouse.
- Daily verification of any discrepancies (Import/Export) on air freight and inform of any delays. Enter delays of importation to the system.
- Support the department in importation to review the inbound shipments.
- Prepare daily documentation for the process of regular shipments. Process daily shipments according to destination. Elect different types of re-dispatching (directly or through brokers – door to door.
- Enter costs in the system to demonstrate or show all exportations.
- Will perform other duties as needed
Qualifications & Skills Required:
- Minimum of 1 year of experience in operations, logistics, and customer service.
- Demonstrated ability to work in a collaborative team environment.
- Must be able to work independently while handling multiple priorities and responsibilities.
- Must have strong problem-solving, time management, and organization skills.
- Strong verbal and written communication skills in English and Spanish are required.
- Must be proficient in Microsoft Office (Word, Excel, and Outlook).
- Knowledge in SAP it is a plus.
- High School diploma or equivalent.
- The role may require occasional work outside of standard business hours to accommodate client needs or urgent issues.
- Occasional travel (domestic and International) may be necessary to visit client sites, attend industry events or be part of a force majeure contingency.
Work Setting
- Office setting, sitting for long periods.
- Occasionally lift and carry up to 50 lbs.
- Flexible 1 work day apply after 90 days
- Weekend days needed
