The Operations Supervisor is responsible for overseeing daily logistics, warehouse, fleet, and dispatch activities to ensure shipments are received, processed, and delivered safely, accurately, efficiently, and on time.
This role leads operations coordinators, dispatchers, and drivers; coordinates with vendors and the OCASA network; maintains inventory accuracy and warehouse organization; and ensures smooth end-to-end operational execution.
The Operations Supervisor also oversees fleet and driver performance, including dispatch planning, route efficiency, scheduling, arrival and departure times, meal-period compliance, vehicle maintenance records, and regulatory requirements.
The successful candidate will provide clear direction, delegate responsibilities effectively, and step in when necessary to maintain operational continuity, accountability, and alignment with departmental and organizational objectives.
Oversee daily logistics, warehouse, shipping, receiving, inventory, fleet, and dispatch operations.
Ensure shipments are completed accurately, safely, and on time, in accordance with client specifications, safety regulations, TSA requirements, and internal Standard Operating Procedures.
Maintain accurate, real-time inventory records and promptly investigate and resolve discrepancies.
Ensure the warehouse is organized, secure, and operating efficiently.
Delegate operational responsibilities effectively and provide hands-on support when needed to maintain workflow and service continuity.
Identify operational risks, process gaps, and compliance concerns, and take appropriate corrective action.
Plan, coordinate, and optimize pickup, delivery, and transportation routes.
Proactively address delays, service disruptions, missed pickups, and other operational challenges.
Supervise dispatchers and drivers to ensure effective scheduling, communication, performance tracking, and compliance with delivery priorities.
Monitor and document driver start times, arrival times, meal periods, departure times, and overall timekeeping compliance.
Manage company-owned and contracted vehicles, maintaining accurate maintenance, inspection, repair, registration, and service records.
Ensure vehicles remain safe, compliant, and available while minimizing operational downtime.
Monitor driver performance, route efficiency, safety practices, and adherence to company policies.
Lead, train, coach, and evaluate drivers, operations coordinators, and dispatchers.
Establish clear performance expectations and hold team members accountable for results.
Provide ongoing feedback, mentoring, and corrective action when necessary.
Promote a high-performance culture focused on safety, accountability, teamwork, service quality, and continuous improvement.
Provide clear instructions and step in to support the team during periods of high volume, staffing shortages, or operational disruption.
Coordinate with internal departments, carriers, vendors, clients, and the OCASA network to resolve supply chain and operational challenges.
Partner with the Branch Manager to improve service levels, operational KPIs, workflows, and overall branch performance.
Track and report operational metrics, service trends, performance issues, risks, and improvement opportunities to leadership.
Ensure operational activities remain aligned with client expectations and organizational objectives.
Perform additional duties as required to support daily operations and business continuity.
Minimum of five years of experience in logistics, transportation, dispatch, warehouse operations, or a related field.
Previous supervisory or team-lead experience strongly preferred.
Strong leadership, delegation, coaching, and team-management skills.
Ability to work effectively in a fast-paced, high-pressure, and time-sensitive environment.
Strong understanding of shipment deadlines and service-level expectations.
Ability to identify and resolve problems throughout the shipment and delivery process.
Strong attention to detail, particularly regarding documentation, inventory, schedules, and compliance requirements.
Strong organizational, prioritization, and decision-making skills.
Excellent verbal and written communication skills in English.
Bilingual English and Spanish skills are a plus.
Availability to work flexible schedules, including nights, weekends, and outside standard business hours, when operationally required.
Occasional work outside standard business hours may be required to address urgent operational or client needs.